Event details
Webinar Description
The regulatory experts at Bankhall join Professional Adviser to bring you a must-attend, three-part series that will explore Consumer Duty and what it will mean for you and your business.
Together, we’ll cover the six principles of the new regulation, and the steps you need to take to ensure you are compliant with each one.
Don’t miss your chance to hear the latest regulatory insights, ask us your questions, and make sure you’ve got everything you need to be Consumer Duty-ready.
Day 1 - 21st March 13:00 GMT
Get Consumer Duty-Ready: Regulatory Overview And Price & Value Outcome
The first session in our Get Consumer Duty-Ready series will kick-off with an overview of Consumer Duty, including principle 12, the cross-cutting rules, and a definition of the four outcomes. Our experts will also look at PROD and Prin, and explain how you can identify the one you’ll need to follow, before moving on to look at how conduct rule 6 applies to you.
In the second half of this session, we’ll take a look at price and value, exploring your role as a manufacturer as well as the costs of doing business and the way this impacts on price-setting. From there, we’ll move on to fair value and what this means, before moving on to examine the distribution chain and how you can demonstrate that your services offer good outcomes.
Day 2 - 22nd March 13:00 GMT
Get Consumer Duty-Ready: Customer Understanding And Support
The second session in our Get Consumer Duty-Ready series will focus on customer understanding and customer support.
This session is unmissable when it comes to ensuring that your customers have everything they need to understand the advice journey. Together, we’ll cover how you can demonstrate that you’ve helped your customers make informed decisions, as well as how you can ensure that you’ve identified the needs of each of your individual customers and removed any potential barriers. Plus, we’ll look at how you can best support vulnerable customers under the new regulation.
Day 3 - 23rd March 13:00GMT
Get Consumer Duty-Ready: Governance And Product Outcome
The final session in our Get Consumer Duty-Ready series will focus on governance and MI, and the products and services outcome.
We’ll look at how you can set the tone from the top when it comes to governance and reporting, as well as the things you need to consider when it comes to monitoring, reviewing and evidencing customer outcomes.
We will also look at advice as a service, and you as a manufacturer. You’ll hear about how to define a target market, as well as distribution and impact.
Presenters
Hope William-Smith is editor at Professional Adviser. She first joined Incisive Media as news editor of Professional Pensions in 2019 before becoming deputy editor in 2022. Hope was highly commended for Willis Towers Watson's DB Journalist of the Year in 2021, and shortlisted for Headline Money’s Rising Star of the Year and Financial Health and Life Insurance Journalist of the Year awards in 2019. She graduated from the University of New South Wales in 2015 with a Master of Law, Media and Journalism. Prior to that, she completed a BA in Politics and International Relations at the University of Sydney.
As Client Relationship Director for Bankhall, Linda works with a variety of firms to tailor services and solutions that meet their regulatory needs and business objectives. Together with her team, Linda is responsible for shaping the Bankhall adviser experience.
With more than 20 years’ experience interpreting regulatory guidance on behalf of financial services firms, Linda is passionate about delivering exceptional service. Her thorough and practical approach is designed to ensure you know everything you need to know when it comes to meeting your regulatory obligations, while delivering the best possible outcomes for your customers.
Head of Wealth Propositions, John has more than 30 years’ experience working in financial services, working in various roles including as an adviser and more recently as head of Bankhall’s compliance services. His practical expertise spans policy, compliance oversight, due diligence, research, past business reviews, consultancy, platform development and asset management oversight.
Able to approach regulatory change from all angles, John brings this unique perspective to Bankhall’s proposition design, as he identifies the solutions that will help you work more efficiently and embrace regulation within your business.
A master neuro-linguistic programming (NLP) practitioner, Dan is DIP CII qualified, and brings over five years’ dedication to the learning, development and growth of talent within financial services.
Dan’s passion and enthusiasm are underpinned by his deep experience in training and competency supervision within regulated financial advisory businesses. So you can take away everything you need to help you embrace regulatory change.
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